Table of contents
Effective date: 30 June 2026 · Last updated: 30 June 2026
This Cancellation Policy explains how to cancel a Pistons Garage booking, when charges may apply, and how refunds are handled. It applies to all car, bike, and roadside service requests booked through our platform.
For refund timelines and eligibility, see our Refund Policy.
1. Overview
You may cancel a booking before the assigned garage begins service or dispatches a mechanic, subject to the timelines below. Pistons Garage coordinates cancellations with partner garages to minimise inconvenience and ensure fair treatment for customers and mechanics alike.
2. How to cancel
- Call our helpline at +91 63669 66120 with your request ID.
- Raise a cancellation from My Requests in your customer dashboard.
- Email support@pistonsgarage.com with your registered phone number and booking reference.
- Use the live chat assistant on our website for guided cancellation.
Cancellations are confirmed by SMS / email once processed. Retain your cancellation reference for records.
3. Cancellation timelines
| Stage | Customer action | Outcome |
|---|---|---|
| Awaiting garage match | Cancel anytime | Free cancellation; full advance refund if paid |
| Garage confirmed, mechanic not dispatched | Cancel before dispatch | Usually free; partner policy applies |
| Mechanic dispatched / en route | Cancel before arrival | Visit charge may apply |
| Mechanic arrived on site | Cancel after arrival | Visit charge likely; see Section 4 |
| Work in progress | Cancel mid-service | Charges for labour & parts used; balance per estimate |
4. Visit & cancellation charges
4.1 Visit charge
A visit charge of ₹399 may apply if a mechanic reaches your location and no service is performed — for example, due to customer cancellation, incorrect address, or vehicle unavailability. This is disclosed during checkout and in our booking terms.
4.2 Late cancellations
Cancellations after a mechanic is dispatched may incur additional visit or cancellation fees determined by the garage partner and distance travelled. You will be informed before any non-refundable charge is applied.
5. Rescheduling
Prefer a new slot instead of cancelling? Reschedule free of charge at least 2 hours before your confirmed appointment, subject to garage availability. Use the same channels listed in Section 2.
6. No-shows
If you are unavailable at the scheduled time and location without prior notice, the booking may be marked as a no-show. Visit charges and rebooking fees may apply. Repeated no-shows may affect future booking privileges.
7. Partner-initiated cancellations
If a partner garage cancels due to capacity, parts unavailability, or force majeure, Pistons Garage will attempt to reassign your booking to another verified partner. If reassignment is not possible, you receive a full refund of any advance paid and priority support for rebooking.
8. Contact
Pistons Garage — Legal & Privacy
Email: support@pistonsgarage.com
Privacy: privacy@pistonsgarage.com
Helpline: +91 63669 66120
Bengaluru, Karnataka, India