Table of contents
Effective date: 30 June 2026 · Last updated: 30 June 2026
Pistons Garage("Pistons Garage") operates a marketplace connecting vehicle owners with independent garage partners. This Refund Policy explains when refunds may be issued, how amounts are calculated, and the process for requesting one.
By booking through Pistons Garage, you agree to this policy alongside our Terms of Service and Cancellation Policy.
1. Overview
Pistons Garage facilitates service bookings and coordinates with verified partner garages. Payment terms, advance collections, and refund handling may involve both Pistons Garage and the assigned garage partner, depending on the service type and payment method selected at checkout.
We are committed to fair resolution. If a service is not delivered as agreed, or if you cancel within the eligible window, we will work with the partner garage to process applicable refunds promptly.
2. Booking & advance payments
2.1 Marketplace booking
Searching garages and submitting a booking enquiry through Pistons Garage is free. Some service packages may require an advance payment or booking fee at checkout (Pay Now) or upon service completion (Pay Later), as displayed before you confirm.
2.2 Adjustment against final bill
Any amount paid at the time of booking is adjusted against your total service bill. If the final invoice is lower than the advance, the difference is refunded or credited per partner policy and payment rail timelines.
3. Refund eligibility
| Scenario | Refund eligibility |
|---|---|
| Cancellation before garage confirmation | Full refund of any advance paid |
| Cancellation after confirmation but before dispatch | Partial or full refund per partner policy |
| Cancellation after mechanic dispatch | Visit charge may apply; balance refunded if applicable |
| Service not performed due to partner fault | Full refund of unused advance + escalation support |
| Partial service completed with your approval | Refund only for unperformed / disputed items |
| Dissatisfaction reported within 7 days | Case-by-case review with partner garage |
4. Non-refundable charges
- Visit / inspection charges when a mechanic reaches your location and no service is performed due to customer cancellation or unavailability.
- Parts already ordered or installed with your written or digital approval.
- Third-party towing, statutory fees, or consumables used during diagnosis.
- Promotional or discounted booking fees where explicitly marked non-refundable at checkout.
A standard visit charge of ₹399 may apply if no service is performed at the location, as stated during checkout.
5. Refund process & timeline
- Raise a refund request via support@pistonsgarage.com, the customer dashboard, or helpline +91 63669 66120.
- Provide your booking / request ID, registered phone number, and reason for the refund.
- Our support team reviews with the garage partner within 2 business days.
- Approved refunds are initiated to the original payment method.
- Bank / UPI / card refunds typically reflect within 5–10 business days depending on your issuer.
6. Service disputes
If you are unsatisfied with a completed service, contact us within 7 calendar days of service completion. We may arrange a re-inspection, coordinate rework under warranty where applicable, or approve a partial refund after verifying the issue with the partner garage.
Genuine parts and workmanship warranties are honoured per the service package selected and partner terms communicated at booking.
7. Chargebacks
Please contact our support team before initiating a chargeback with your bank. We will attempt to resolve disputes directly. Unauthorised or fraudulent chargebacks may result in account suspension pending investigation.
8. Contact
Pistons Garage — Legal & Privacy
Email: support@pistonsgarage.com
Privacy: privacy@pistonsgarage.com
Helpline: +91 63669 66120
Bengaluru, Karnataka, India