// Terms of Service //

If you are using the Platform on behalf of a company, fleet, or garage, you represent that you have authority to bind that organization to these Terms. If you do not agree, you must not access or use the Platform.

Additional terms may apply to specific features — including partner agreements, fleet contracts, roadside emergency services, promotional offers, and payment gateway terms. Those additional terms become part of your agreement with us when you use the relevant feature.

• "Customer" or "you" means any individual or entity booking or seeking vehicle services through the Platform.
• "Garage partner" means an independent third-party workshop, mechanic, or service provider listed on or connected through Pistons Garage.
• "Booking" means a service request submitted through the Platform, including scheduled maintenance, repairs, diagnostics, roadside assistance, or fleet services.
• "Content" means text, images, reviews, listings, logos, software, and other materials available on or through the Platform.
• "Service fee" means any charge, advance, labour charge, parts cost, visit fee, or convenience fee associated with a Booking.

• You must be at least 18 years old and capable of entering into a binding contract under Indian law.
• You must provide accurate, current, and complete information during registration and booking.
• You must not be barred from using the Platform under applicable law or prior suspension by Pistons Garage.
• Garage partners must hold valid business registrations, licenses, and insurance as required for their operations and must pass our verification process.

Pistons Garage operates a technology marketplace that helps customers discover, compare, and book vehicle services from independent garage partners across India. We are not a garage, manufacturer, insurer, or emergency services operator.

• We facilitate introductions, bookings, communications, payments (where enabled), and service tracking.
• The actual repair, maintenance, towing, or roadside work is performed by garage partners, not by Pistons Garage employees (unless explicitly stated for a specific pilot program).
• We verify partners using document checks, ratings monitoring, and quality audits, but we do not guarantee outcomes of any specific repair.
• Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Pistons Garage beyond the limited role described here.

Prices displayed on the Platform are starting estimates based on vehicle category, city, and service type. Final invoices may differ after physical inspection, parts requirements, or additional labour.

Refund eligibility is governed by our Refund Policy. Chargebacks filed without contacting support first may result in account suspension pending investigation.

When you book through Pistons Garage, you enter a direct service relationship with the assigned garage partner for the performance of repair work. Partners agree to:

• Perform services with reasonable skill and care using qualified personnel.
• Provide transparent estimates and obtain approval before additional charges.
• Handle customer data only for fulfilling bookings made through the Platform.
• Maintain adequate insurance and comply with local laws, safety standards, and environmental regulations.

Pistons Garage may remove or suspend partners based on verification failures, fraud, safety concerns, or consistently low ratings. Listing on the Platform does not constitute an endorsement of every service outcome.

You agree not to:

• Provide false identity, vehicle, payment, or location information.
• Use the Platform for unlawful, fraudulent, or abusive purposes.
• Harass garage staff, mechanics, or Pistons Garage support agents.
• Scrape, reverse engineer, or overload our systems without written permission.
• Post defamatory, obscene, or infringing content in reviews or communications.
• Circumvent the Platform to avoid fees after being introduced to a partner through Pistons Garage, where partner agreements prohibit such conduct.
• Resell Platform access or create multiple accounts to manipulate ratings or promotions.

We may investigate violations and cooperate with law enforcement where required.

The Pistons Garage name, logo, website design, software, databases, and marketing content are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Platform for personal or internal business purposes in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of our services or included software without prior written consent.

When you submit ratings, reviews, photos, or feedback ("User Content"), you grant Pistons Garage a worldwide, royalty-free licence to use, display, reproduce, and distribute that content for operating and promoting the Platform. You represent that you own or have rights to User Content and that it is accurate to the best of your knowledge.

We may moderate or remove content that violates these Terms, contains hate speech, reveals private information of third parties, or is demonstrably false or misleading.

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

• We do not warrant uninterrupted, error-free, or secure operation of the Platform.
• Service timelines, parts availability, and repair outcomes depend on third-party garage partners.
• Diagnostic estimates and OBD readings are informational and may require physical inspection.
• Roadside assistance arrival times are estimates only and not guaranteed in emergencies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PISTONS GARAGE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, VEHICLE DOWNTIME, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE PLATFORM.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PISTONS GARAGE FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRECEDING THE EVENT, OR (B) INR 5,000.

Nothing in these Terms limits liability that cannot be limited under Indian law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

You agree to indemnify, defend, and hold harmless Pistons Garage and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) User Content you submit.

We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have violated these Terms, pose a security risk, or engage in conduct harmful to other users or partners.

You may stop using the Platform at any time. Provisions that by their nature should survive termination — including payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution — will survive.

We may modify these Terms at any time. Material changes will be posted on this page with an updated date. Where required, we will provide additional notice. Continued use after changes become effective constitutes acceptance. If you disagree with revised Terms, you must stop using the Platform.

For questions about these Terms of Service: